Privacy Policy

Welcome to DROPIKGO. DROPIKGO ("we," "our," or "us") is a multi-purpose delivery and on-demand services platform connecting customers with local restaurant and store Partners ("Partners") and delivery drivers ("Drivers"). DROPIKGO offers food delivery, parcel delivery, ride hailing, vehicle rentals, and a general marketplace, and may expand into further logistics or on-demand solutions over time.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the DROPIKGO mobile application, website, and related services (collectively, the "Services"). By using DROPIKGO, you agree to the collection and use of information in accordance with this Privacy Policy.

User Types

DROPIKGO users include Customers, Delivery Drivers ("Drivers"), and Partner merchants ("Partners"). This Privacy Policy applies to all user types, and additional data practices may apply depending on your role in the platform.

1. Age Requirement

DROPIKGO is intended for users aged 16 years and older.

By creating an account or using our Services, you confirm that:

• You are at least 16 years old; or
• You have permission from a parent or legal guardian where required by applicable law.

Users under the age of 16 are not permitted to create accounts or use DROPIKGO. We do not knowingly collect personal information from children under the age of 16. If we become aware that a child under 16 has provided us with personal information without appropriate consent, we may delete the information and suspend or remove the account.

2. Information We Collect

The types of information collected may vary depending on which DROPIKGO services you use, including food delivery, parcel delivery, ride services, rental services, or other future platform features.

A. Account Information

• Full name, email address, phone number, username
• Password (encrypted and secured)
• Profile photo (optional)

B. Delivery and Order Information

• Delivery address, pickup location (including village and city for Partners), order details
• Payment method chosen and delivery instructions
• Transaction history and order preferences
• For rides: pickup/drop-off points, vehicle type, and passenger count
• For rentals: booking dates, vehicle selected, and fulfillment method
• For parcels: recipient details and package information

C. Location Information

With your permission, DROPIKGO may collect real-time or approximate location information to match customers with Drivers, track deliveries, improve delivery accuracy, calculate delivery fees, and provide navigation assistance. You may disable location permissions in your device settings, but some features may not function properly.

For Drivers: When you are online as a Driver, we may collect continuous location data, including in the background, to assign deliveries, optimize routes, calculate fares, and ensure delivery completion.

D. Device and Technical Information

• Device type, operating system, IP address, browser type
• App version, device identifiers, crash logs and diagnostics
• Usage analytics

E. Communications

We may collect information when you contact customer support, submit reviews or ratings, participate in promotions or surveys, or communicate with Partners or Drivers through the platform.

F. Driver Information (if applicable)

If you register or operate as a Driver, we may collect additional information including:

• Driver license details (if required)
• Vehicle information (type, registration, insurance)
• Background verification details (if applicable)
• Real-time GPS tracking during active deliveries
• Earnings, payouts, and available balance
• Delivery performance metrics (acceptance rate, completion rate)

3. How We Use Your Information

• Create and manage user accounts
• Process and deliver orders
• Facilitate communication between customers, Partners, and Drivers
• Process payments and refunds
• Improve app performance and user experience
• Provide customer support and send important notifications
• Prevent fraud, abuse, or unauthorized activity
• Maintain platform security and comply with legal obligations
• Analyze trends and platform usage
• Verify Driver identity and eligibility to maintain platform safety and prevent fraud
• Track Driver earnings, process payouts, and support tax or compliance reporting where applicable

4. Payment Information

DROPIKGO does not process card payments and does not collect or store card numbers. Orders and bookings are paid by cash on pickup or by bank transfer (internet banking) — delivery orders and bookings require internet banking. When you pay by bank transfer, you upload a photo of your bank transfer receipt; we store that image and review it (including automated text extraction to confirm the reference and amount) to verify and credit your payment.

For Drivers and Partners: We collect and process information related to earnings tracking, payout requests, bank details on file for payouts, and tax or compliance reporting where applicable by law.

5. Sharing of Information

A. With Partners

We share necessary order and customer information with restaurant or store Partners so they can prepare and fulfill orders.

B. With Drivers

We share limited information with Drivers to complete deliveries, including customer name, delivery address, contact information, and order details necessary for delivery.

C. Service Providers

We may share information with trusted third-party providers who help us operate our Services, including cloud hosting, phone/email verification and push notifications (Firebase), mapping and route calculation (Mapbox), analytics, customer support, and communication services.

D. Legal Requirements

We may disclose information if required to comply with applicable laws, respond to lawful requests, protect our rights, safety, or property, or prevent fraud, abuse, or security threats.

E. Business Transfers

If DROPIKGO is involved in a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of that transaction.

6. Data Retention and Storage

We retain personal information only for as long as necessary to provide our Services, maintain business and financial records, resolve disputes, enforce agreements, and comply with legal obligations. DROPIKGO may store customer, Partner, and Driver information on secure cloud-based servers. Stored information may include account details, order history, support communications, usage analytics, and security records. When information is no longer required, we may securely delete, anonymize, or de-identify it.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards to help protect your information, including encrypted communications, secure authentication, restricted staff access, firewall and server protections, and monitoring for unauthorized activity. However, no system can guarantee absolute security. Users are responsible for keeping account credentials confidential.

8. Your Rights and Choices

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your account or data
• Withdraw certain permissions
• Opt out of promotional communications
• Request a copy of your information where applicable

You may manage some information directly within the app settings. To make privacy-related requests, contact us using the details below.

9. Cookies and Analytics

DROPIKGO may use cookies, analytics tools, and similar technologies to remember user preferences, improve platform functionality, analyze traffic and usage patterns, measure performance, and detect technical issues. You may control certain tracking settings through your browser or device.

10. Third-Party Services

Our Services integrate with third-party services, including Mapbox (mapping and delivery routing), Firebase (phone/email verification, authentication, and push notifications), and analytics platforms. These third parties may collect information according to their own privacy policies. DROPIKGO is not responsible for the privacy practices of third-party services.

11. International Data Transfers

Your information may be processed or stored in countries outside your country of residence where our service providers or infrastructure are located. By using DROPIKGO, you understand that data protection laws in other countries may differ from those in your jurisdiction. We take reasonable steps to protect information transferred internationally.

12. Account Deletion

Users may request account deletion by contacting us or by following the steps on our account deletion page. Certain information may be retained where necessary for legal compliance, fraud prevention, financial recordkeeping, resolving disputes, or enforcing agreements.

13. Community Standards and Safety

Users must not misuse DROPIKGO for fraudulent activity, harassment or abuse, illegal transactions, unauthorized access attempts, or interference with platform operations. We reserve the right to suspend or terminate accounts that violate our policies or applicable laws. We may verify Driver identity to maintain platform safety and prevent fraud.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When significant changes are made, we may update the "Last Updated" date, notify users through the app, email, or website, or provide additional notices where required by law. Continued use of DROPIKGO after updates means you accept the revised Privacy Policy.

15. Contact Us

If you have questions, concerns, or privacy-related requests, you may contact us:

DROPIKGO Support
Email: [email protected]
Website: https://dropikgo.com

By using DROPIKGO, you acknowledge that you have read and understood this Privacy Policy.