Request account deletion

1. How to request account deletion

You can request deletion at any time. We verify that the request comes from the account holder before processing it.

Option A — Email (recommended)

Send an email from the address registered on your account to [email protected] with the subject line Account deletion request.

Please include:

• Your full name
• Email and phone number on the account
• Whether you use the customer app, driver app, or partner portal
• Any open orders or payouts we should be aware of (optional but helps avoid delays)

Option B — In the mobile app

Open Profile → Help & Support in the customer or driver app and email [email protected] with the details above.

What happens next

• We aim to confirm receipt within a few business days.
• We may ask you to verify identity (for example, by replying from your registered email or confirming a one-time code).
• Once verified, we deactivate the account and begin removing or anonymizing personal data as described below. This usually completes within 30 days, unless law or an active dispute requires longer retention.
• You will receive a confirmation email when deletion is completed or if we cannot proceed (for example, an unresolved balance or legal hold).

2. Data that is deleted or anonymized

After your request is approved, we delete or anonymize personal data that is not required to be kept for legal, security, or operational reasons, including where applicable:

• Account credentials and profile (name, email, phone, profile photo)
• Saved delivery addresses and in-app preferences
• Device identifiers used for push notifications (FCM tokens)
• Marketing and optional communication preferences
• Partner or driver application documents, once no longer required for compliance
• In-app chat content tied to your user identity, where technically feasible

Deleted data is removed from active systems. Backups containing personal data are purged or anonymized on our normal backup rotation schedule.

3. Data that may be retained temporarily

Some information cannot be deleted immediately because it is needed to operate the platform safely, meet legal obligations, or resolve disputes. We keep only what is necessary and for no longer than required.

Order and transaction records

Completed orders, payments, refunds, balance movements, and delivery records may be retained with limited personal identifiers (for example, delivery address or name on the order) so partners, drivers, and customers can resolve issues. These records support accounting, tax, and consumer protection requirements.

Legal and regulatory records

We may retain data where required by applicable law in Kiribati or other jurisdictions, including financial recordkeeping, responses to lawful requests from authorities, and evidence for court or regulatory proceedings.

Fraud prevention and security

We may retain minimal logs or identifiers (such as IP addresses, device signals, or account flags) to prevent abuse, detect fraud, and protect other users and the platform, typically for a limited period after deletion.

Unresolved matters

If you have an open order, payout dispute, chargeback, safety investigation, or remaining balance, we may delay full deletion until the matter is closed. We will tell you if this applies to your request.

Aggregated data

We may keep anonymized or aggregated statistics that cannot reasonably be used to identify you (for example, total deliveries in a region).

4. Questions

For privacy questions or to check the status of a deletion request, contact [email protected].